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timeline
October - December 2023 (12 weeks)
my role
Solo student project for Google UX Certificate
CONTEXT
MyDoc makes scheduling doctors appointments for your family quick and easy.
With a user-friendly interface, personalized reminders, and a comprehensive provider directory, taking care of your family is just a tap away.
PROBLEM
Working parents have trouble managing doctor's appointments for their families
MyDoc is a user-friendly mobile app designed to streamline the process of scheduling and managing healthcare appointments for busy parents. This UX-focused app aims to reduce the stress associated with healthcare coordination, offering a seamless and convenient experience.
SOLUTION
A simple and intuitive design will help parents take care of their family's healthcare needs through ...
quick appointment scheduling,
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Center Action Button makes scheduling an appointment fast and efficient
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Confirmation page shows important appointment details to eliminate worry
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Blue is used to draw attention to key elements on screen​
personalized recommendations,
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Search by category and filter results based on individual needs
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Personalized recommendation engine based on user's location, preferences and insurance coverage
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Ratings and reviews for healthcare providers to assist parents in making informed decisions.
& family health profiles.
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Calendar view shows upcoming family appointments in just a glance
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Side menu makes switching profiles easy
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User profile stores all important medical and personal information for automated check-ins
WHITE PAPER RESEARCH
"... [A] long waiting period for a treatment negatively impacts the patient's experience and may diminish the quality of care."
Today, it is widely recognized that a well-designed healthcare process must provide timely and easy access to healthcare facilities for all patients. A 2022 survey found that 61% of patients skipped going to the doctor in the past year because scheduling an appointment was too much of a hassle.
COMPETITIVE ANALYSIS
Competitors were not family-oriented and lacked personalization
MyDoc aims to revolutionize the digital health space by addressing key areas where competitors fall short. Unlike existing apps, yours will provide users with a comprehensive and personalized health experience. Users can track a wide array of health metrics, including physical activity, nutrition, sleep, stress, and mental well-being.
SydneyHealth
Teladoc
PlushCare
MyChart
USER INTERVIEWS
Interviewees expressed frustration getting a hold of doctors and filling out patient check-in forms
After conducting interviews with 5 working parents, I found that most of them have not had a seamless experience scheduling appointments for their families. The responses were based on the questions below:
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How do you currently schedule doctor's appointments for your children?
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Can you describe the challenges you face when trying to schedule appointments?
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What frustrations or difficulties do you encounter in the current appointment scheduling process?​
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How comfortable are you with using technology to manage healthcare-related tasks?
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What devices do you primarily use for managing your family's health?​
INSIGHTS
Parents express frustration finding convenient time slots and coordinating multiple family schedules.
After interviewing, I gathered my responses and documented on post-it notes to create an affinity diagram in order to get a better understanding of common themes. Some of the major insights from this interview are illustrated below:
USER JOURNEY
Let me tell you about a mother named Anne...
Anne is a mom who works all day
She has a kid but no time to play
She needs a way to take care of her health
But often struggles to do it herself
Before
After
Addition of Center Action Button
Expansion of bottom navigation bar to include a chat feature to communicate with physician one-on-one
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Intuitive Floating Action Button (FAB) to quickly book appointments with ease
REFLECTION
Things I would do differently next time...
Throughout this process, I've learned a lot about empathizing, researching, and prototyping. Looking back, there are a few things I would do differently to make my project more successful.
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Frequent User Testing: Implement regular user testing throughout the development process to gather continuous feedback and make iterative improvements. Conduct more comprehensive initial research to understand the specific needs and pain points of young professionals even better.
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Additional Iterations & Wireframing: I would incorporate more frequent and detailed iterative testing cycles. By testing early and often, I can identify and address issues before they become larger problems. Additionally, I would create more detailed wireframes, including low-fidelity sketches and high-fidelity prototypes, to better visualize and refine the user interface and experience before development begins.
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Comprehensive Data Collection: Gather a wider range of data points and user feedback to create a more comprehensive affinity diagram. This would provide deeper insights into user needs and behaviors.
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Early Integration of Accessibility Standards: I would integrate accessibility standards and best practices from the very beginning of the design process. This includes adhering to guidelines such as the Web Content Accessibility Guidelines (WCAG) to ensure that the app is accessible to users with disabilities. Embrace inclusive design principles to create an app that is usable by people of diverse abilities.
COMPLETION
Final Screens
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REFLECTION
Things I would do differently next time...
Throughout this process, I've learned a lot about empathizing, researching, and prototyping. Looking back, there are a few things I would do differently to make my project more successful.
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Enhanced Onboarding Experience:I would develop a more comprehensive onboarding experience to guide new users through the app’s features. This would help users quickly understand how to utilize the app’s functionalities effectively.
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Additional Iterations & Wireframing: I would incorporate more frequent and detailed iterative testing cycles. By testing early and often, I can identify and address issues before they become larger problems. Additionally, I would create more detailed wireframes, including low-fidelity sketches and high-fidelity prototypes, to better visualize and refine the user interface and experience before development begins.
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Integration with Insurance Systems: I would explore integrating the app with insurance provider systems to allow for real-time verification of insurance details, ensuring accuracy and reducing the need for manual confirmation.
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Comprehensive User Support: I would set up a more comprehensive user support system, including chat support, a detailed FAQ section, and tutorial videos, to assist users in navigating the app and resolving issues quickly.
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Enhanced Accessibility Features: To ensure that MyDoc is accessible to all users, I would implement robust accessibility features, including comprehensive support for screen readers and voice commands. By enhancing compatibility with screen readers, visually impaired users can navigate the app more effectively.
ITERATIONS
3 major improvements in my design
Based on feedback from peers and online web-research, I made several iterations throughout the design process with 3 major improvements.
Before
After
Addition of Center Action Button
Expansion of bottom navigation bar to include a chat feature to communicate with physician one-on-one
​
Intuitive Floating Action Button (FAB) to quickly book appointments with ease
Addition of Center Action Button
Expansion of bottom navigation bar to include a chat feature to communicate with physician one-on-one
​
Intuitive Floating Action Button (FAB) to quickly book appointments with ease
Before
After